Privacy Policy

Loanbaba.com (website) values the importance of privacy of all associated members. The website is committed to establish integrity, security and confidentiality of all information shared with users, visitors and customers. The privacy policy will describe how we collect and handle particular information and how we collect or receive data from you via the usage of website. This Privacy Policy applies to former and current visitors to our website and online customers by visiting or using the website, you are agreeing to our website Privacy Policy.

Authorisation for Contact

By registering and/or using www.loanbaba.com, you give authority to loanbaba.com and its affiliates, partners, representatives etc to:

  • Offer you Services for the product you have opted for
  • To contact you via email or phone call or SMS
  • Provide product knowledge
  • Offer promotional offers running on loanbaba.com and offers by its associated third parties and business partners

Your information may be collated for the above mentioned reasons. The information can be taken in detail under this policy. Thus, you hereby agree that you have authorized this website to contact you for the stated purposes even if you have registered under DNC, DND, or NCPR service/s. Authorization provided by you to us in this regard is valid as long as your account remains activated with us, either by us or you. These policies do not apply to practises of companies that the website has no control over or own, or people that loanbaba.com does not manage or employ.

Personal Information

Any personal and non-personal data of you shall be collected and stored by loanbaba.com and its parent company Sahas Technologies Private Limited that wholly owns loanbaba.com.

Data That You Provide Us Directly

This includes the types of personal or sensitive personal data that you provide us, in addition to the data mentioned in Section 4 above, with your consent for a specified purpose of providing you the services as mentioned in the Platform, including the following, under Rule 3 of the IT RSP Rules.
Some of these may be regarded as sensitive personal data or information under Rule 3 of the IT RSP Rules. We shall use the information collected by us only for the purpose for which it has been collected, for a specified purpose of providing you the services as mentioned in the Platform.

  • Personal contact information, including any information allowing us to contact you in person. It would include, but is not limited to, users’ KYC details, borrowers’/users’ academic information and documents, co-borrowers/users’ financial documents, etc.
  • Demographic information, including date of birth, age, gender, location. We may also collect the location data, if enabled by you to do so. Geolocation includes country of access, IP address, etc.
  • User image, for us to cross check and verify the authenticity of the User and for prevention of fraud.
  • Account login information including any information that is required for you to establish a user account with us. (e.g. login ID/ email, user name, password and security question/answer);
  • Consumer feedback, including information that you share with us about your experience in using our services (e.g. your comments and suggestions, testimonials and other feedback)
  • We may collect the Usage data, including but not limited to access date and time, platform features and/or pages viewed, type of browser, hardware models, operating systems and versions, software, mobile network data, etc.
  • The data collected, as mentioned above, is solely restricted to the above-mentioned activities and will not be in further used for any other purpose. In case we use the data for any other purpose, explicit consent shall be taken from the customers.
  • We will desist from accessing mobile phone resources like file and media, contact list, call logs, telephony functions from user phone resources.
  • We will ensure that access to camera, microphone, location or any other facility necessary for the purpose of on-boarding/ KYC requirements and only with the explicit consent of the user.
  • We will ensure that biometric data is stored/collected in the systems, only in accordance with applicable law and the IT RSP Rules.
  • We will ensure that all data is stored only in servers located within India, while ensuring compliance with statutory obligations/ regulatory instructions.
  • You are provided with an option to give or deny consent for use of specific data, restrict disclosure to third parties, data retention, revoke consent already granted to collect personal data and if required, make the App (as defined under the DLG Guidelines) delete/forget the data. In case of withdrawal or modification of your consent or your amendment of any of your choices in this regard, we reserve the option not to provide the services or modify the services provided to you for which such information was sought
Data We Collect When You Visit Our Platform
APP Permissions

SMS Permissions: We will request permission to view SMS messages relating to financial transactions only in order to determine your income and expense profile. AMROS and/ or the App will only access financial SMSs sent by 6- digit alphanumeric senders from the inbox which helps us identify the various accounts held by the user and to help perform an optimal 'credit risk assessment' of the user.
The data is accessed by our machine learning models only. We will only access those messages that are relevant to this purpose and will not read / store/share irrelevant or personal messages in any form or manner. The permission is voluntary and can be revoked at any time.
However, denying access may lead to an inaccurate assessment of the user’s credit assessment on the platform. The data accessed by the said permission is stored in our systems in accordance with Rule 3(h) of the Intermediary Rules and the IT RSP Rules.

Phone Permission: Collect and monitor specific information about your device including your hardware model, operating system and version, unique device identifiers like IMEI and serial number, user profile information and mobile network information to uniquely identify the devices and ensure that unauthorized devices are not able to act on your behalf to prevent frauds.
The data accessed by the said permission is stored in our systems in accordance with Rule 3(h) of the Intermediary Rules and the IT RSP Rules.

Contact: We do not collect or store contact information. However, we request the users to provide us with contact references for the purpose of filling the reference details screen during the loan application stage. The data accessed by the said permission is stored in our systems in accordance with Rule 3(h) of the Intermediary Rules and the IT RSP Rules.

Location Permission: AMROS and/or the App will request permission to capture the user's location for verification, risk analysis and operational purposes. The user's location will enable AMROS and/ or the App to verify addresses, determine serviceability and expedite the KYC process.
The data accessed by the said permission is stored in our systems in accordance with Rule 3(h) of the Intermediary Rules and the IT RSP Rules.

Apps Permission: Collect and monitor a list of installed apps on your device for credit profile enrichment Accounts Permissions Collect and monitor the list of accounts on your device for credit profile enrichment. The data accessed by the said permission is stored in our systems in accordance with Rule 3(h) of the Intermediary Rules and the IT RSP Rules. Information Collection and Use
For a better experience, while using our service, we may require you to provide us with certain personally identifiable information, including but not limited to User info. The information that we request will be retained by us and used as described in this privacy policy.
The app does use third party services that may collect information used to identify you. Certain third-party providers’ services are used by the App including the following: (i) Google; (ii) Facebook; (iii) IOs/ Apple, (iv) LinkedIn etc.

Log Data

We want to inform you that whenever you use our service, in a case of an error in the app we collect data and information (through third party products) on your phone called Log Data. This Log Data may include information such as your device Internet Protocol(“IP”) address, device name, operating system version, the configuration of the app when utilizing our service, the time and date of your use of the service, and other statistics.

Cookies

Cookies are files with a small amount of data that are commonly used as anonymous unique identifiers. These are sent to your browser from the websites that you visit and are stored on your device's internal memory.
We may set cookies to track your usage on our web application platforms. We use data collection devices such as “cookies” on certain pages of the App and Website to help analyze our web page flow, measure promotional effectiveness, and promote trust and safety.
These are used to enhance your experience with our App. We use cookies to help us identify who you are, so your login experience is smooth each time. Cookies also allow us to collect Non-Personally Identifiable Information from you, like which pages you visited and what links you clicked on. Use of this information helps us to create a more user-friendly experience for all visitors. In addition, we may use Third Party Advertising Companies to display advertisements on our App. By using the app, you signify your consent to our use of cookies.
Please note that if you decline or delete these cookies, some parts of the App may not work properly.
Loanbaba.com can use both persistent cookies and session ID cookies. A cookie is a piece of information stored in user’s computer, which is tied to data about the user. For session ID cookies, when you logout or close the browser, the cookie gets erased and terminated, while a persistent cookie is known as a small text file, which is stored in the hard drive of your computer for an extended period.
We may use session ID cookies by PRP in order to track your preferences when you visit the website. These also assist to save on server processing and minimize the load times. Persistent cookies can be utilized by PRP to store information such as for example, you need your password to be remembered or not and other data. Cookies utilized on the PRP website do not possess personally identifiable information.

Service Providers

We may employ third-party companies and individuals due to the following reasons:

  • To facilitate our service.
  • To provide the service on our behalf.
  • To perform service-related services; or
  • To assist us in analyzing how our service is used.
We want to inform users of this service that these third parties have access to your personal information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.

Security

We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.
You can access your personal identity details on our App through your login and password. We recommend that you do not share your password with anyone. In addition, your personal details are stored on a secure server located in India that only selected personnel contractors and authorised Agencies have access to on a need- to- know basis. We encrypt certain sensitive information using Secure Socket Layer (SSL) technology to ensure that your personal details are safe as it is transmitted to us. Protection of your privacy and your data security is a top priority for us. We encrypt your data and store it in multiple databases. There are security group and firewall checks to control the APIs with multi-level authentication, authorisation and verifications.
However, you understand and accept no data transmission over the Internet can be guaranteed to be completely secure. We cannot ensure or warrant the security of any information that you transmit to us and you do so at your own risk. Data pilferage due to unauthorized hacking, virus attacks, technical is possible and we take no liabilities or responsibilities for it, except to the extent permitted in law. In case such security breach happens, we take the following steps as mentioned in Para 10 of this Policy.

Links to Other Sites

This service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Purpose of User Data Collection

Loanbaba.com will collect your information and data when you register for an account or use its services or products, visit the site pages or when you enter sweepstakes or promotions as featured on website. On registering with this website, you may be asked for your first name, last name, email address, state and city of residence, gender, and date of birth. You are not anonymous to loanbaba.com, once you register and sign at the website.

You can be asked for your contact number at the time of registration and can be send SMS notifications about the sit's services to your wireless device. By registering with loanbaba.com, you authorize us to send you email and text alerts to you with your login details and other service needs, along with promotional SMSs or emails.

Your information is used to:

  • Administer or carry out obligations of the site in relation to any agreement with our business partners
  • Process orders or applications submitted by you
  • Respond to queries or requests submitted by you
  • Resolve or anticipate problems with any Services supplied to you
  • Send you details about special offers or promotions. We may inform you of new fproducts or features. These might be of a third-party offers or products, with which our website has a tie-up or our own offers or products
  • Send you , communications, alerts, notices relevant to your use of services or products offered on loanbaba.com
  • Improve the website and services provided by loanbaba.com. We are authorized to combine details we receive from you with information you receive from third-parties
  • Some features on this website or our services shall demand you to give personally identifiable information as state by you under your account section at the website
  • As otherwise mentioned in this Privacy Policy
Confidentiality, Information Sharing and Disclosure

We do not rent of sell your information to anyone, but only as per directions in the Privacy Policy. We can share the information with business partner and/or affiliate. Loanbaba.com can also sell share and/or transfer personally identifiable information with successors-in-interest given a sale of any part of the company’s business or on reorganization, consolidation, merger of loanbaba.com to another entity on grounds that we are not the surviving entity.

We can use third party service providers for providing you our services. We can ensure such parties to maintain confidentiality of information provided to them as per stated in our contracts. Access to your personal identifiable details and account information are restricted strictly and to be utilized in accordance to specific internal processes for operation, development or improvement of our services.

 We limit use and collection of your personal information, but may make aggregate or anonymous personal information or/and disclose these data only in manner that is non-personally identifiable. The data will not identify you individually.

In case you want us to delete your data stored with us, you have a right to do so and can write to us at customersupport@loanbaba.com with a request to permanently delete the data.

Cyber Security

Loanbaba.com can employ appropriate organizational or technical security measures at any time in order to safeguard information collected from you. We can use multiple electronic, physical security and procedural measures to protect against unlawful or unauthorized alteration or use of details, and against any destruction, damage, or accidental loss, to information. No method of electronic storage or transmission on the internet, however, is hundred percent secure. Thus, we cannot guarantee an absolute security. You are also responsible to maintain security and confidentiality of your password and login id, as we will not give these credentials with unrelated third parties.

Log Files

Loanbaba.com uses log files, in which the details can include browser type, internet protocol (IP), referring/exit pages, date/stamp, platform type, internet service provider (ISP), number of clicks to analyze trends, track user’s movement in aggregate, administer the site, and collect broad demographic data for aggregate use. We can do this to improve our offered services or improve marketing, site functionality or analytics. We may collate these automatically from collected log information with other details we collect from or about you.

Law and Data Protection

Loanbaba.com can share your information with government agencies regulated under the law, without obtaining your prior written or verbal consent, in order to receive information for the purpose of verifying identity or detection, investigation, prevention including prosecution, cyber incidents, punishment of offences etc, where disclosure is mandatory to comply with any legal obligations. Any information can be needed to be disclosed with third party by loanbaba.com by any order as per the law for time being in force.

Consent

By applying for a loan, you authorize loanbaba.com & its partners to call/SMS/email you about its products. This overrides your number being in the NDNC registry. You also authorize loanbaba.com & it's partners to fetch your Credit/CIBIL report when needed. You accept that approval of loan is a sole discretion of the bank.

Unsubscribe

In case you are not interested to receive email announcements or other marketing information from our end, then please email your request at customersupport@loanbaba.com. It may take us about 10 days for processing your request.

Data Collected by Third Parties and Third Party Advertising

Loanbaba.com may use third party service provider for serving ads on our behalf over the internet and perhaps on the site as well. They can collect anonymous information regarding your visits to website and interaction with our services and products. They can also utilize details about your visits to our website or other sites for targeted advertisements of services and goods. This anonymous data is taken from use of pixel tag that is industry standard technology utilized by many major websites. None information that is personally identifiable is used or gathered in this process.

There may be other sites or affiliates linked to loanbaba.com. Any personal details you provide to these websites or affiliates are not our property. Such affiliated sites can gave different practises for privacy, and terms and condition, and thus we encourage you to be updated with their privacy policies and other terms when you visit them. There a number of services and products such as loan and credit card by third parties on our website, like lenders, credit card issuers, banks and others.

Such companies can utilize information (excluding address, email address, name and/or telephone number) regarding your visits to the website for offering advertisements on the site or other third party websites relevant to goods and services which may or may not interest you. If you choose to apply for products and/or services separately or disclose details to such providers, then utilization of your details is governed by their Privacy Policies.

Changes in Privacy Policy

Loanbaba.com does reserve the right to change or update its Privacy Policy or any other policy, terms and conditions from time to time as per its sole discretion. We can alter the conditions and statements to reflect any changes in our information practises. To stay updated, we encourage you to review the Privacy Policy periodically.

This document is electronically published and does not require signatures.

Akshar Blue Chip IT Park, 703,
Thane - Belapur Rd, Turbhe,
Navi Mumbai, Maharashtra 400705
Email : customersupport@loanbaba.com

If you have suggestions, concerns or questions regarding our Privacy Policy, you can reach us using the contact information at customersupport@loanbaba.com.

Grievance Redressal Officer

Rajesh Birare
Akshar Blue Chip IT Park,
703, Thane - Belapur Rd, Turbhe,
Navi Mumbai, Maharashtra 400705
Phone Number: 022-69056400
E-mail ID: grievance@loanbaba.com

Loanbaba.com intends to state information about banking services and products and all details on the website are generic in nature. We try our best to offer responsible and accurate data and are not responsible for any discrepancies in the same. The website does not intend to violate any copyright or intelligence copyright issues. Every data on our portal is subjected to this discretion and may change anytime without any notice.

In case of changes or updates in public utility, we will communicate about such alterations immediately. Loanbaba.com is not responsible legally to meet any expected standards of clarity, accuracy of material posted or quality of the same, though we have put efforts to maintain high standards of all information. Partners, employees, associated staff of our firm are not accountable for any harm, damage, loss because of information usage from our portal.

It is a mutual understanding that visitors and customers associated with the portal are at their own risk and preference. Details on our portal are legal and financial in nature. Visitors and customers are advised to utilize their own discretion in these matters. Every third party and visitors to loanbaba.com are hereby informed that the owner of the website is Sahas Technologies Pvt Ltd, who act as intermediaries of the banks and financial services organizations as well as become individual lenders of some products listed on the website.

Sahas Technologies Pvt Ltd, its directors, officers, employees, shareholders, and loanbaba.com are in not liable for any user's credit buying decisions, investments, and thus every loan seeker/investor/prospect shall be wholly responsible for consequences to their decisions.

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